Privacy policy
Sharp Edge Australia respects your privacy and aims to handle personal information responsibly and transparently.
Sharp Edge Australia is a small business and may not be required to comply with the Privacy Act 1988 in all circumstances. Even where the Privacy Act does not apply, we take reasonable steps to protect the personal information we collect and to explain how we use it.
This Privacy Policy explains how Sharp Edge Australia collects, uses, stores and discloses personal information when you use our website, buy products from us, contact us, request sharpening services, subscribe to marketing, or otherwise deal with us.
This policy applies to Sharp Edge Australia, Unit 9, 1880 Sydney Road, Campbellfield VIC 3061, Australia.
If you have any questions about this policy or how we handle your personal information, contact us at:
Email: reception@sharpedge.com.au
Phone: 03 9357 7382
Postal address: Unit 9, 1880 Sydney Road, Campbellfield VIC 3061, Australia
1. Personal Information We Collect
We may collect personal information that is reasonably necessary for our business, including:
- name
- business name
- billing and delivery address
- email address
- phone number
- order details
- payment and transaction details
- account login details, if you create an account
- product enquiry details
- sharpening service enquiry details
- photos or files you send us to help identify a product, blade, tool or sharpening job
- communications with us by email, phone, website form, social media or other channels
- marketing preferences
- website usage information, including IP address, device information, browser type, pages viewed, referring website and cookie data
We do not intentionally collect sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs or biometric information, unless you provide it to us and it is reasonably necessary for us to deal with your request.
2. How We Collect Personal Information
We collect personal information when you:
- place an order through our website
- create or use a customer account
- contact us by phone, email, website form or social media
- request a quote or product recommendation
- request sharpening services
- subscribe to marketing emails or messages
- enter a promotion, survey or campaign
- interact with our website, advertisements or emails
- otherwise provide information to us directly
We may also collect information from service providers that help us operate our website, process orders, deliver products, manage marketing, prevent fraud, analyse website use or provide customer support.
3. Why We Collect and Use Personal Information
We collect, hold, use and disclose personal information to:
- process and fulfil orders
- take payment and issue refunds
- arrange delivery, pickup and returns
- provide sharpening services
- respond to enquiries and quote requests
- recommend suitable products or services
- manage customer accounts
- provide customer support
- send order, delivery and service updates
- send marketing communications where permitted
- improve our website, products, services and customer experience
- manage stock, operations, accounting and administration
- detect and prevent fraud, misuse and security issues
- comply with legal, regulatory, tax and record-keeping obligations
- enforce our terms, protect our rights and resolve disputes
4. Payments
Payments made through our website are processed by third-party payment providers. We do not store full credit card details on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy and security practices.
5. Shopify and Website Service Providers
Our online store is hosted on Shopify. Shopify helps us operate the website, process orders, manage checkout, store customer and order information, and provide related ecommerce services.
We may also use third-party apps and service providers for functions such as:
- payment processing
- shipping and delivery
- email and SMS communications
- customer support
- marketing and advertising
- analytics and reporting
- fraud prevention and website security
- product reviews, forms or other website features
These providers may handle personal information only as needed to provide their services to us, or as otherwise permitted by law.
6. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies. These help the website function, remember preferences, improve performance, understand how visitors use the site, measure advertising, and show relevant content or advertising.
Cookies and similar technologies may collect information such as your IP address, device type, browser, pages viewed, products viewed, referring website, location information inferred from your IP address, and interactions with our website or advertisements.
We may use tools provided by Shopify, Google, Meta and other advertising or analytics providers. These providers may combine information from our website with information from other websites or services in accordance with their own policies.
You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
7. Direct Marketing
We may send you marketing communications about our products, services, offers or updates where you have consented, where we are otherwise permitted by law, or where you would reasonably expect to receive those communications from us.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in an email, following the instructions in the message, or contacting us.
We will not sell, rent or lease our customer lists to third parties.
8. Disclosure of Personal Information
We may disclose personal information to:
- Shopify and ecommerce service providers
- payment processors
- banks and financial service providers
- shipping, courier and postal providers
- marketing, advertising and analytics providers
- IT, hosting, security and data storage providers
- professional advisers, including accountants, auditors, insurers and lawyers
- government, regulatory or law enforcement bodies where required or permitted by law
- other parties where necessary to protect our legal rights, prevent fraud, resolve disputes, or complete a business transaction such as a sale or restructure
We only disclose personal information where it is reasonably necessary for our business, where you have consented, or where required or authorised by law.
9. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
This may include providers located in, or using infrastructure located in, countries such as the United States, Canada, New Zealand, the United Kingdom, countries in the European Economic Area, Singapore or other locations where our service providers operate.
The countries may change over time depending on the providers we use and how they operate their services.
10. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure website connections, access controls, password protection, service-provider security controls, staff access limitations and other operational safeguards.
No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, contact us as soon as possible.
11. Retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide products and services, manage business records, comply with legal obligations, resolve disputes and enforce agreements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
12. Access and Correction
You may contact us to request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details at the top of this policy. We may need to verify your identity before responding.
In some circumstances, we may be unable to provide access or make a correction, including where we are not legally required to do so or where the law allows us to refuse. If that happens, we will explain the reason where it is reasonable to do so.
13. Complaints
If you are concerned about how we have handled your personal information, contact us first using the details at the top of this policy.
Please include enough information for us to understand and respond to your complaint.
We will review your complaint and aim to respond within a reasonable time.
If the Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
OAIC website: https://www.oaic.gov.au/
OAIC phone: 1300 363 992
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
You should review the privacy policy of any third-party website you visit.
15. Data Sharing Opt-Out Page
Our website may include a “Your Privacy Choices” or data sharing opt-out page generated by Shopify or another service provider.
That page may refer to privacy rights under certain United States state privacy laws, including rights relating to targeted advertising, sale or sharing of personal information.
Those rights may not apply to all customers. Where the page applies to you, you can use it to exercise the choices described on that page.
This Privacy Policy remains the main privacy policy for Sharp Edge Australia customers.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal obligations or privacy practices.
The updated version will be published on our website with the updated date.
17. Contact Us
Sharp Edge Australia
Unit 9, 1880 Sydney Road
Campbellfield VIC 3061
Australia
Email: reception@sharpedge.com.au
Phone: 03 9357 7382