Termini e condizioni del servizio
These Terms of Service apply to your use of the Sharp Edge Australia website and to purchases made from Sharp Edge Australia.
By using our website, placing an order, requesting a quote, requesting sharpening services or otherwise dealing with us, you agree to these terms.
Nothing in these terms limits, excludes or modifies any rights you may have under Australian Consumer Law.
1. Business Details
Sharp Edge Australia
Unit 9, 1880 Sydney Road
Campbellfield VIC 3061
Australia
Email: reception@sharpedge.com.au
Phone: 03 9357 7382
2. Use of This Website
You must use this website lawfully and only for proper purposes.
You must not:
- misuse the website
- interfere with website security or operation
- attempt to gain unauthorised access to any part of the website
- upload malicious code or harmful material
- use the website to infringe another person’s rights
- scrape, copy or harvest content or data except as permitted by law
- provide false, misleading or incomplete information
We may restrict or block access to the website if we reasonably believe a user has misused the website or breached these terms.
3. Product Information
We aim to provide accurate product descriptions, images, prices, availability, specifications and other information.
However, errors may occur. Product images may be illustrative only, and colours, packaging, branding or presentation may vary.
For technical products, customers are responsible for checking product suitability before purchase, including dimensions, machine compatibility, material suitability, application, bore, kerf, tooth count, TPI, length, width, shank, profile and other relevant specifications.
If you are unsure whether a product is suitable, contact us before ordering.
4. Orders
An order placed through our website is an offer to purchase the selected products.
We may accept or reject an order, or contact you to confirm details, where reasonably necessary.
We may cancel or refund an order if:
- the product is unavailable
- there is a pricing, description or stock error
- payment is not received or is reversed
- fraud or misuse is suspected
- delivery details are incomplete or invalid
- the order cannot reasonably be fulfilled
- a supplier or manufacturer cannot supply the product
- the order requires confirmation of specifications before supply
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item unless otherwise agreed or required by law.
5. Pricing and Payment
Prices are shown in Australian dollars unless stated otherwise.
Prices may include GST where applicable.
Shipping, handling or other charges may apply and will be shown at checkout where available.
Payment must be received before an order is dispatched or supplied, unless we have approved other trading terms in writing.
We may change prices at any time before an order is accepted.
6. Availability
We aim to keep products advertised online available, but availability may change without notice.
Some products may be subject to supplier availability, lead times, minimum order quantities or special-order requirements.
If a product is unavailable after you place an order, we will contact you to discuss options, which may include waiting for supply, substituting a suitable product, cancelling the affected item, or refunding the affected amount.
7. Custom Ordered and Customer-Specified Products
Some products are custom ordered, special order, made-to-order, cut-to-size or customer-specified.
This includes, but is not limited to:
- band saw blades
- cold saw blades
- products ordered to a customer’s requested size, specification, machine, application or configuration
- products specially ordered from a supplier for a customer
- products cut, modified, sharpened or prepared specifically for a customer
Customers are responsible for checking all measurements, specifications, machine compatibility and product suitability before placing a custom or special order.
Custom ordered, special order, made-to-order, cut-to-size or customer-specified products may not be cancelled, returned, exchanged or refunded for change of mind, incorrect customer measurements, incorrect product selection or customer order error once we have started processing, ordering, cutting, modifying or preparing the product.
This does not limit your rights under Australian Consumer Law. If a custom ordered or customer-specified product is faulty, unsafe, not as described, not fit for a purpose made known to us, or otherwise fails to meet a consumer guarantee, we will provide a remedy as required by law.
8. Shipping and Delivery
Shipping and delivery are handled in accordance with our Shipping Policy.
Delivery timeframes are estimates only unless expressly agreed otherwise in writing.
Customers are responsible for providing accurate delivery details.
If delivery is delayed, lost, damaged or otherwise affected, contact us so we can assess the issue and assist where required.
9. Local Pickup
Where local pickup is available, orders must not be collected until we confirm they are ready.
Pickup is from:
Sharp Edge Australia
Unit 9, 1880 Sydney Road
Campbellfield VIC 3061
Australia
You may be required to provide proof of order or identification before collection.
10. Returns, Refunds and Consumer Guarantees
Returns, refunds, exchanges and warranty claims are handled in accordance with our Refund and Returns Policy.
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law where that law applies.
If a product or service fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy as required by law.
11. Sharpening Services
Sharpening services are provided based on the item supplied, its condition, the requested work and our assessment.
We may decline, modify or recommend against a sharpening request if we consider the item unsafe, unsuitable, uneconomical to sharpen, excessively worn, damaged, contaminated, or otherwise inappropriate for the requested service.
Customers are responsible for safely packaging items sent to us for sharpening.
Sharpening timeframes are estimates only unless expressly agreed otherwise.
If a sharpening service fails to meet a consumer guarantee, we will provide a remedy as required by law.
12. Product Advice and Recommendations
We may provide product recommendations, technical guidance or sharpening advice based on information supplied by you.
You are responsible for ensuring the information you provide is complete and accurate.
Recommendations are provided in good faith but may depend on factors outside our control, including machine condition, operator use, material, installation, maintenance and site conditions.
13. Accounts
If customer accounts are available, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
You must notify us promptly if you believe your account has been accessed without authorisation.
We may suspend or close an account if we reasonably believe it has been misused or used in breach of these terms.
14. Promotions and Discounts
Promotions, discounts, free shipping offers and coupon codes may be subject to additional conditions.
Unless stated otherwise, promotions:
- are available for a limited time
- may not apply to all products
- may not apply to custom, special order or trade-priced products
- may not be combined with other offers
- may be changed or withdrawn where permitted by law
15. Intellectual Property
The content on this website, including text, images, graphics, logos, layout, product content and other material, is owned by or licensed to Sharp Edge Australia unless otherwise stated.
You may use the website for personal or business purchasing purposes.
You must not copy, reproduce, modify, publish, distribute or commercially exploit website content without our permission, except as permitted by law.
16. Information and Files You Send Us
If you send us photos, files, product details, machine details, measurements, feedback or other information, you confirm that you have the right to provide that information to us.
You allow us to use that information for the purpose of responding to your enquiry, processing an order, providing a quote, recommending products, providing sharpening services, resolving a dispute, improving our services, or otherwise operating our business.
Do not send confidential, sensitive or third-party information unless it is necessary for your enquiry or order.
17. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for third-party websites, content, policies, products or services.
Use of third-party services may be subject to the third party’s own terms and policies.
18. Privacy
We handle personal information in accordance with our Privacy Policy.
By using our website or dealing with us, you acknowledge that we may collect, use and disclose personal information as described in our Privacy Policy.
19. Limitation of Liability
To the maximum extent permitted by law, Sharp Edge Australia is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of data, loss of goodwill, or business interruption arising from use of the website, products or services.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, warranty or other right that cannot lawfully be excluded, restricted or modified.
Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on our website with the updated date.
The terms that apply to an order are the terms in effect at the time the order is placed, unless otherwise required by law.
21. Governing Law
These terms are governed by the laws of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from those courts.
22. Contact Us
For questions about these terms, contact:
Sharp Edge Australia
Unit 9, 1880 Sydney Road
Campbellfield VIC 3061
Australia
Email: reception@sharpedge.com.au
Phone: 03 9357 7382