Informativa sui rimborsi

This Refund and Returns Policy applies to products purchased from Sharp Edge Australia.

Nothing in this policy limits, excludes or modifies any rights you may have under Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.

1. Change-of-Mind Returns

We may accept change-of-mind returns for eligible products within 30 days of delivery or pickup.

To be eligible for a change-of-mind return, the product must be:

unused
in saleable condition
in its original packaging where applicable
complete with any accessories, manuals, documentation or parts supplied with it
accompanied by proof of purchase

Change-of-mind returns must be approved by us before the product is returned.

For approved change-of-mind returns:

return shipping costs are the customer’s responsibility
original shipping charges are not refundable, unless required by law
we may refuse the return if the product is used, damaged, incomplete, altered, or not in saleable condition

2. Custom Ordered and Customer-Specified Products

Custom ordered, special order, made-to-order, cut-to-size or customer-specified products cannot be returned, exchanged or refunded for change of mind, incorrect customer measurements, incorrect product selection, or customer order error.

This includes, but is not limited to:

band saw blades
cold saw blades
products ordered to a customer’s requested size, specification, machine, application or configuration
products specially ordered from a supplier for a customer
products cut, modified, sharpened or prepared specifically for a customer

Customers are responsible for checking all measurements, specifications, machine compatibility and product suitability before placing a custom or special order.

This does not limit your rights under Australian Consumer Law. If a custom ordered or customer-specified product is faulty, unsafe, not as described, not fit for a purpose made known to us, or otherwise fails to meet a consumer guarantee, we will provide a remedy as required by law.

3. Products That Cannot Be Returned for Change of Mind

Unless required by law, we do not accept change-of-mind returns for:

custom ordered, special order, made-to-order, cut-to-size or customer-specified products
used products
products that have been fitted, installed, sharpened, altered or modified after delivery
products damaged by misuse, incorrect installation, incorrect storage, neglect or normal wear and tear
clearance, discontinued or special-order products where this was made clear before purchase
products returned without approval

4. Faulty, Damaged or Incorrect Products

If you believe a product is faulty, damaged, incorrect, unsafe, not as described, or otherwise does not meet a consumer guarantee, contact us as soon as possible.

Please provide:

your name and contact details
order number or proof of purchase
a clear description of the issue
photos or videos showing the issue where possible
details of how the product was used, fitted or installed

We may need to inspect the product or ask for further information before confirming the appropriate remedy.

5. Remedies Under Australian Consumer Law

If a product has a major failure, you may be entitled to choose a refund or replacement, or to keep the product and receive compensation for any reduction in value.

If a product has a minor failure, we may choose to repair the product, replace it, or provide a refund within a reasonable time.

Where a remedy is required under Australian Consumer Law, we will provide that remedy in accordance with the law.

6. Damage During Delivery

If a product arrives damaged, contact us within 7 days of receiving the order where possible.

Please keep the product, packaging and delivery materials until we have assessed the issue.

If the product was damaged in transit and the claim is accepted, we will arrange a repair, replacement, refund or other remedy as required.

7. Returning Products

Do not return a product without contacting us first.

To request a return, contact us at:

Email: reception@sharpedge.com.au
Phone: 03 9357 7382

If your return is approved, we will provide return instructions.

Return address:

Sharp Edge Australia
Unit 9, 1880 Sydney Road
Campbellfield VIC 3061
Australia

Products should be packed securely to prevent damage during return shipping.

8. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

For products that fail to meet a consumer guarantee, we will cover or reimburse reasonable return shipping costs where required by law.

If we inspect a returned product and determine that it is not faulty and does not fail to meet a consumer guarantee, you may be responsible for return shipping, inspection or redelivery costs. Where possible, we will advise you of any expected costs before proceeding.

9. Refunds

Refunds will be processed after we have received and assessed the returned product, unless otherwise required by law.

Approved refunds will generally be issued to the original payment method, unless we agree another method with you.

The time it takes for funds to appear in your account may depend on your bank or payment provider.

10. Exchanges and Replacements

If an exchange or replacement is approved, we will arrange the replacement product after the returned product has been received and assessed, unless otherwise required by law.

For faulty products or products that fail to meet a consumer guarantee, replacement shipping will be handled in accordance with Australian Consumer Law.

For non-faulty approved exchanges, additional shipping costs may apply.

11. Manufacturer Warranties

Some products may also be covered by a manufacturer’s warranty.

Manufacturer warranties are separate from your rights under Australian Consumer Law. A manufacturer’s warranty does not replace or limit your consumer guarantee rights.

Depending on the product and issue, it may be practical for us to assist you with a manufacturer warranty claim, or for you to contact the manufacturer directly.

12. Sharpening Services

Sharpening services are assessed separately from product returns.

If you have a concern about a sharpening service, contact us as soon as possible with details of the issue and photos where relevant.

Where a sharpening service fails to meet a consumer guarantee, we will provide a remedy as required by law.

13. Contact Us

If you have any questions about returns, refunds, warranties or product suitability, contact us before returning any product.