· Statutory Conditions and Warranties
Sharp Edge Australia provides a voluntary warranty and applies the Conditions and Warranties required by law.
· Statutory Conditions and Warranties
For all products sold Sharp Edge Australia provide conditions and warranties contained in the Commonwealth Competition and Consumer Act 2010.
Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which Sharp Edge Australia specifically bring to your attention before the sale, the product is of merchantable quality—that is,
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.
If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.
Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Sharp Edge Australia and you including any costs involved.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at www.accc.gov.au/content/index.phtml/itemId/322947.
Sharp Edge Australia do not provide a refund, credit or exchange if you have:
Voluntary Warranty Policy
All products sold by Sharp Edge Australia have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 7 days from the date of receiving the goods, Sharp Edge Australia will replace or repair the product at our discretion and our cost. If Sharp Edge Australia have no further stock of the item and it cannot be repaired Sharp Edge Australia will replace it with a similar product or offer you a full refund. If the damage is discovered outside the 7 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale. This warranty does not apply to damage packaging only and does not detract from your statutory rights.
Manufacturers Voluntary Warranty
Many of the products supplied by Sharp Edge Australia are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website. For some products it may be more efficient for you to contact the manufacturer rather than Sharp Edge Australia. A manufacturers warranty does not detract from your statutory rights.
Making a Claim
To make a claim you must
Return of Product for Warranty Claim
Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approve from our Customer Service Team. The product must be returned to us within 30 calendar days from the approve date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier, we will send you details of calling our courier to pick them up from your place.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services. Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense. Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.
Refunds or credit under warranty
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque or EFT
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.
Resolving Your Concerns
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.